Terms of Use

Effective Date: January 1st, 2026

This website (the “Site”) is owned and operated by Emma Hovey, PA-C, PLLC, DBA Orange Grove Mental Health (“COMPANY,” “we,” “our,” or “us”). By accessing or using this Site, you agree to be bound by these Terms of Use, along with our Privacy Policy, Telehealth Consent, Notice of Privacy Practices (HIPAA), and any additional terms that may apply to specific areas of the Site or to services offered through the Site. Accessing the Site in any manner, whether automated or otherwise, constitutes your acceptance of these Terms of Use.

We reserve the right to update or modify these Terms of Use at any time. Any changes will be posted on the Site. Continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

1. INTELLECTUAL PROPERTY RIGHTS

The Site and all materials contained on it, including text, graphics, logos, videos, downloads, and design elements, are the property of COMPANY or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may view and download one copy of materials from the Site solely for your personal, non-commercial use, provided that all copyright and proprietary notices remain intact. You may not reproduce, modify, republish, upload, post, transmit, distribute, create derivative works, or otherwise exploit the Site or its materials for any commercial purpose without our express written permission.

If you submit or upload any content through the Site, email, forms, reviews, or social media, you represent that you own the content or have authorization to submit it. By submitting content, you grant COMPANY a royalty-free, perpetual, irrevocable, worldwide license to use, copy, publish, modify, distribute, display, or create derivative works from that content in any medium. We reserve the right, but not the obligation, to remove or decline to post submitted content at our discretion.

You may link to the Site provided such linking does not imply sponsorship or endorsement. You may not frame the Site or its content or otherwise incorporate Site materials into another website without our prior written consent. User-submitted health information is NOT licensed to the Company and will be treated according to HIPAA and Florida medical privacy laws.

2. DISCLAIMERS

The Site may contain links to third-party websites. COMPANY does not control or endorse third-party sites and is not responsible for their content, accuracy, policies, products, or services.

The information on this website is for educational purposes only and is not a substitute for professional medical or mental health advice, diagnosis, or treatment. Viewing this website does not create a provider–patient relationship.

COMPANY provides mental health services via telehealth. In accordance with Florida law (Fla. Stat. § 456.47), we adhere to the same standard of care whether services are provided via telehealth or in person. Our clinicians provide services only to clients located in Florida at the time of the appointment. All providers delivering telehealth services are appropriately licensed or registered in the State of Florida. Some providers may hold out-of-state licensure and are registered with the Florida Department of Health to provide telehealth services to patients located in Florida.

If you are experiencing a mental health crisis or emergency, please call 911 or go to your nearest emergency room. This practice does not provide emergency or crisis intervention services.

In accordance with Fla. Stat. § 39.201, providers at this practice are mandated reporters under Florida law and may be required to report suspected child abuse, abuse of vulnerable adults, or threats of harm to self or others.

Contacting us or submitting information through this website does not create a provider-patient relationship. A therapeutic relationship is established only after intake forms are completed, eligibility is confirmed, and an appointment is scheduled.

Do not submit personal medical information through this website. Communications through this site are not encrypted or fully HIPAA-compliant. Established patients should use the secure patient portal for any protected health information. HIPAA-compliant communication is available only through our secure patient portal, not through email, contact forms, or social media.

If you are vision-impaired or have another disability covered under the Americans with Disabilities Act or similar laws and would like to discuss accommodations related to using this website, please contact us.

3. ONLINE COMMERCE

The Site may allow the purchase of products or services, including appointment scheduling or invoice payments. If you purchase from a third-party vendor, your transaction may be subject to that vendor’s separate terms and policies. COMPANY is not responsible for third-party vendors or their practices. You agree to provide accurate payment information and to use the Site only for legitimate, lawful purposes. You are financially responsible for all transactions made by you or by anyone using your account.

4. INTERACTIVE FEATURES

If the Site includes forms, comment features, messaging capabilities, or other interactive tools, you agree not to submit unlawful, threatening, defamatory, obscene, harmful, or otherwise inappropriate material. You may not impersonate any person, upload malicious software, violate intellectual property rights, or interfere with the proper functioning of the Site. COMPANY may monitor or remove content submitted through the Site at its discretion.

5. REGISTRATION AND PASSWORDS

Access to certain features may require registration. You agree to provide accurate information and to maintain the confidentiality of your login credentials. You are responsible for all activities that occur under your account. COMPANY is not liable for losses resulting from unauthorized use of your credentials.

6. LIMITATION OF LIABILITY

To the fullest extent permitted by law, COMPANY is not liable for any direct, indirect, incidental, special, punitive, or consequential damages arising from your use of the Site or inability to access the Site. Your sole remedy for dissatisfaction with the Site is to stop using it.

7. HEALTH AND WELLNESS CONTENT

The Site may include general mental-health or wellness information. This content is educational in nature and does not constitute psychiatric or medical advice, diagnosis, or treatment. You should not rely on Site content for treatment decisions or emergency concerns. The Site is not a substitute for professional healthcare services.

8. TERMINATION

COMPANY may suspend or terminate your access to the Site at any time, without notice, for any reason. All disclaimers, indemnity obligations, and limitations of liability urvive termination.

9. REFUND POLICY

Refund policies for services or programs will be provided at the point of purchase. Unless otherwise stated, all services are non-refundable once rendered or once a session has begun.

10. DIGITAL MILLENNIUM COPYRIGHT ACT (DMCA)

If you believe that a notice of copyright infringement has been wrongly filed against you, the DMCA permits you to send to COMPANY a counter-notice. All notices and counter notices must meet the then current statutory requirements imposed by the DMCA. COMPANY’s Copyright Agent for notice shall be Emma Hovey, PA-C.

11. ASSIGNMENT

COMPANY may assign its rights under these Terms to any subsidiary, successor entity, or affiliated organization. You may not assign your rights or obligations without our prior written consent.

12. DISPUTE RESOLUTION

These Terms are governed by the laws of the State of Florida. Any dispute arising under these Terms shall be resolved through binding arbitration in Florida, except for claims eligible for small claims court. This arbitration clause does not apply to medical malpractice claims unless the patient separately signs a voluntary binding arbitration greement as required under Florida Statutes § 766.207.

13. CLASS ACTION WAIVER

You may only resolve disputes with us individually and cannot participate as a plaintiff or class member in any class, consolidated, or representative action. Class arbitrations, class actions, private attorney general actions, and combining multiple claims in arbitration are not permitted. The arbitrator is not allowed to combine claims from multiple people or oversee any type of class or representative proceeding (including class actions, consolidated actions, or private attorney general actions) unless all parties involved explicitly agree to it after the arbitration has begun.

14. SEVERABILITY

If any part of these Terms of Service (except for the Class Action Waiver clause above) is deemed illegal or unenforceable, that specific part will be removed, and the rest of the Terms of Service will remain fully effective. However, if the Class Action Waiver clause itself is found to be illegal or unenforceable, this entire provision will be invalid, and any dispute will be resolved by a court.